FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?
You can easily shop by adding products to your cart and proceeding to the checkout page. Follow the steps to enter your details and complete the payment.

2. What payment methods do you accept?
We accept most major payment methods, including credit cards, PayPal, and other local options like iDEAL. You will see all available payment methods during checkout.

3. How long does delivery take?
Delivery times vary depending on your location. For orders within the Netherlands, shipping usually takes 2-5 business days. International orders may take longer. We will send you a tracking number once your order has been shipped.

4. Can I return or exchange my order?
Yes, you can return or exchange items within 14 days of receiving them, as long as they are in their original condition. For more information, check our return policy on the returns page.

5. How do I know what size to order?
Each clothing item has a size chart to help you choose the right size. If you have any questions about the fit, feel free to contact our customer service, and we’ll be happy to assist you!

6. What should I do if my order arrives damaged?
We strive to ensure that all of our products arrive in perfect condition. If something is wrong with your order, please contact us immediately at [email/phone number] so we can resolve the issue for you.

7. Do you offer gift cards?
Yes, we offer digital gift cards that you can purchase and send to friends or family. It's the perfect gift for any occasion!

8. How can I stay updated on new collections and promotions?
Sign up for our newsletter to receive updates on new arrivals, exclusive discounts, and special offers. You can also follow us on social media for the latest news!